Ottawa SpaRiverside South SpaOttawa Beauty EstheticsEsthetics Massage OttawaRiverside South Beauty SpaOttawa Relaxation

Policies and Etiquette

Cancellation Policy

In consideration of others, please allow 24 hours to cancel or reschedule appointments. If your reservation is for a spa package, please allow a minimum of 48 hours to cancel.

Gift Certificates

Gift Certificates can be purchased for specific services or packages, and are valid for 1 year from date of purchase. Clients may also purchase a gift certificate for a specific dollar amount, these have no expiry date.

Spa Packages

We can help you custom design a spa package for individuals, friends and couples. A deposit of 50% is required at the time of booking a spa package. Please allow a minimum of 48 hours to cancel, otherwise your deposit will not be refunded.

Pricing and Taxes

Please note that applicable taxes are not included in the price of our services. Prices are subject to change without prior notice.

Spa Etiquette

To enhance your Beyond Esthetics Spa Experience:
  • Please turn off all cellular phones and electronic devices OR set to quiet mode.
  • We kindly request that your children do not accompany you to your appointment.
  • Please arrive 10 minutes before your scheduled appointment.
  • Arriving late may limit the time of your treatment. As a courtesy to the next client, your treatment will end on time regardless of when you begin.

Health and Safety

For your safety, we use the highest form of sterilization and disinfection. All metal implements are run through an autoclave, which subjects the items to high-pressure saturated steam at 121 degrees or more. All other implements, tools and containers are cleaned with hot soapy water and rinsed or soaked in a chlorine bleach solution and/or alcohol.

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